Policies
Querisma Beauty Studio is an inclusive environment that welcomes all good-intentioned people regardless of gender identity, sexual orientation, religion, ethnicity, or race. Services are available to guests ages 12 & up.
COVID-19 & Wellness Procedures
Pre-appointment: If you have experienced any signs of illness within 4 days of your appointment, please reschedule.
Masks may be worn at the discretion of the client.
Kindly do not bring additional guests to your appointment without prior approval.
All surfaces and implements are sanitized between clients. Used towels and capes are stored in a covered laundry bin and washed in hot water.
Deposits
A non-refundable deposit is required for all appointments and will be applied toward your final balance. Deposits may be transferred one time to a rescheduled appointment, provided the new appointment takes place within 30 days of the original appointment date.
Overtime fees
Prices displayed at booking are base rates. If additional time is required to complete your service, an overtime fee of $20 per 15 minutes will apply.
Detangling
I do not offer detangling as a service; therefore, additional detangling time cannot simply be added to your appointment for an additional fee. All guests are expected to arrive with their hair free of dense tangles and mats. If you have recently taken down braids or another protective style, your hair must be fully combed out before your appointment. If I cannot easily detangle your hair within 5 minutes of beginning your visit, your appointment will be canceled and a $50 rebooking fee will apply.
Lateness
If you expect to be more than 15 minutes late for your appointment, please let me know as soon as possible. Depending on the time remaining, we will either need to adjust your scheduled service OR reschedule your appointment. Rescheduling due to lateness may be subject to applicable fees.
Cancellations & No-shows
To provide the best possible scheduling options for all guests, I require at least 48 hours’ notice to cancel or reschedule an appointment. Cancellations or rescheduling requests made less than 48 hours before your appointment will incur a $25 fee.
If you have prepaid for your appointment and need to cancel, you are eligible for a refund minus 20%, which will be retained as your non-refundable deposit. That deposit may be transferred one time to a new appointment taking place within 30 days of the original appointment date.
After 3 consecutive cancellations, a $50 deposit will be required to book a future appointment.
A “no show, no call” will result in a $25 fee and loss of future booking privileges.
Service do-overs
I strive to offer my guests the highest level of satisfaction. If you experience an issue with your cut or color, please let me know within 3 days of your visit. I am happy to make reasonable corrections at no additional charge. Redo appointments must be completed within 30 days of the original appointment unless otherwise stated in writing.
For guests under 18: You and your guardian must be in agreement about your color service before the appointment. I will not honor redo requests resulting from a service you requested that your guardian or paying party did not authorize.
Refunds
I do not offer refunds on completed services.